Hernandez Collision & Towing was built from the ground up to earn its business through referrals by exceeding customers’ expectations. Our goal is to go beyond repairing vehicles to eliminating all inconveniences associated with an accident. We accomplish this through providing convenient access to loaner cars, thoroughly explaining the insurance claims process and repairing every vehicle above industry standards.
Our repairs are completed under a total quality management system that is backed by a written lifetime warranty. Our marketing strategy and budget is based upon building referral relationships with insurance agents, adjustors, claims departments and, most importantly, vehicle owners. We accomplish this by continuing to enhance our solid reputation for quality repairs and exceptional customer service by exceeding the standard expectations of a collision repair facility.
Another focus is attracting and supporting a team of professionals who are committed to the company’s values and strive to work together to exceed our customers’ expectations every day because they believe in their personal reputation. We have been able to accomplish this by becoming a member of the Performance Alliance Network. As members, we have adopted their best practices, software and training to ensure optimal performance.
